Please Read Before Filling Oasis
Handling your new Oasis® humidifier is simple, but it helps to know a few important things. Based on feedback we’ve received, here are some problems that can easily be avoided:
Don't dump out the crystals
When you first get your humidifier, shake it. The rattling sound you hear is Humigel™ crystals, a dry, water-absorbent polymer. Curiosity gets the best of some users. Upon hearing the rattling sound, they unscrew the top, turn the Oasis® upside down, and the crystals fall out.
Hold Oasis by the yellow ends
Always hold Oasis® by the yellow ends rather than the fabric in the middle. Underneath the yellow tape is hard plastic, which supports the structure of the humidifier. The middle section is a soft squeezable fabric where water vapor escapes. If you squeeze the center, Oasis® will behave like a toothpaste tube.
Fill Oasis® slowly
Oasis® typically holds slightly more than one ounce of water. When filling your Oasis® for the first time, the crystals will need a few minutes to absorb the water. If you try to fill the humidifier too quickly, it is easy to put in more water than it can hold. The crystals can be washed out with too much water. So, we recommend limiting the amount of water you initially put into the humidifier to one ounce and filling the humidifier slowly, giving the crystals time to absorb the water. Distilled water is recommended, but if you use tap water, use a very small flow. Watch carefully, and stop filling when the water reaches the top. Even after the initial filling, you can accidentally wash out the hydrated crystals with too much water.
Sometimes, Humigel™ crystals may stick near the opening of the tube making it difficult to refill the device. If this happens, first bring the humidifier back to its original shape by gently holding the two yellow ends and pulling them away from each other. Secondly, hold the bottom yellow end, and gently tap your Oasis® on a hard service. This will knock the crystals loose to fall back towards the center of the humidifier. Then, proceed with refilling.
If any of the above issues occur with your Oasis®, all is not lost. Replacement crystals and reloading instructions are available to solve the problem and get your Oasis® humidifier up and working again!
Purchase Humigel™ Replacement Kit
Oasis® , Inc. * Columbia, MD * 21044 * Phone: 410.772.5380
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